Terms and conditions of use
This site is owned & operated by Select Counsellors (We, Select). Please read our terms & conditions of use carefully. If you disagree with the terms & conditions of use you may not access, browse, rely upon or otherwise use this web site or service. By browsing, registering with Select Counsellors, booking and / or engaging in an assessment or session, or making a purchase you are agreeing to our terms & conditions of use. We may vary the terms and conditions of use at any time without notice.
The terms and conditions shall be interpreted in accordance with, and governed by, the laws of the State of New South Wales, Australia.
All information on our site is general in nature and not intended to be used for the purpose of diagnosis or psychological treatment. Select Counsellors are not responsible for choices made or actions taken as a consequence of watching webinars, reading articles or any other content from our site, and/or as a consequence of undergoing assessments or therapy sessions online and / or face to face with Select staff and / or practitioners recommended by Select.
When you undergo an assessment session with Select Counsellors our aim is to match you with the best fit therapist for you and we make every effort in doing the best possible job of doing this. There will be times where for unknown reasons and despite our best efforts you believe your practitioner is not well suited to you. Should you not be happy with our initial recommendation we guarantee to provide you with the details of another practitioner at no additional charge. If you are still not happy with our recommendation we are happy to reimburse you the cost of your assessment session.
Technical Difficulties / Virus Disclaimer
Select Counsellors are not responsible in any way for any technical difficulties you may experience as a result of using our site or as a result of using the site of or engaging in online sessions with, practitioners that we have recommended or sites that we are linked to.
We make every effort to ensure the material on our site is virus free.There are inherent risk in downloading information and files from the internet. Select Counsellors is unable to warrant or guarantee that any material or files downloaded from our site or any other linked site, will be free of viruses or other code that may have contaminating or destructive parts.
Online and Email Counselling
Online and Email Counselling are not appropriate for you if you meet any of the following conditions:-
- If you are suicidal or at risk of harming yourself or others. Call Lifeline on 13 11 14.
- If you are under 16 years of age
- If you are in a crisis or an emergency situation and need immediate assistance. Call 000 or lifeline on 13 11 1
- If you are under the influence of alcohol or any other drugs or illicit substances.
If you have a psychiatric condition or suffer from psychosis
We require 24 hrs notice of your inability to attend an assessment or session. We require full payment of your assessment or session should you give us less than 24 hrs notice. Please contact us at firstname.lastname@example.org if you believe you have good reason to apply for relief from this policy.
There is no refund for assessments or any type of session after it has taken place. You will receive a full refund for monies paid if you cancel an assessment or Select session more than 24 hours prior to it taking place. Should you not be happy with the practitioner we recommend for you we guarantee to provide you with the details of another practitioner at no additional charge. If you are still not happy with our recommendation we are happy to reimburse you the cost of your assessment session. There are no refunds available from Select for monies paid to your practitioner. Your practitioner’s refund policy will then apply.
Use of our Content
All content and materials on our site are the property of and copyrighted by Select Counsellors. You are permitted to download or reproduce our content and materials if they are purely for personal and non-commercial use. You must not alter or use our material in a misleading context and Select Counsellors must be acknowledged as the owner of the content. You must seek our express permission in writing to reproduce our material for commercial purposes.
Use of Select Electronic Communications
You agree not to forward any part whatsoever of electronic communications between you and a Select practitioner or between a Select practitioner and you, other than where it has been explicitly approved by your Select practitioner.
The practitioner we match you too will have their own confidentiality policy. Please ask them for details of their policy.
We will make every effort to ensure the security and privacy of your submitted information. Because of the inherent risks involved in the transmission and holding of information on the internet we are unable to guarantee the security of your submitted information.
We will make every effort to ensure the security and privacy of your submitted information. Because of the inherent risks involved in the transmission and holding of information on the internet we are unable to guarantee the security of your submitted information. Select Counsellors uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by Select Counsellors or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
- eWAY is an authorised third party processor for all the major Australian banks.
eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Select Counsellors. For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
We use Skype for our online counselling sessions and Client Therapist Matching assessments. When using this service your security is limited to the security of the Skype service. https://support.skype.com/en/search/?q=security.
Your confidentiality is maintained at all times other than in the event of the exceptions to confidentiality below.
Your information is collected by us for the sole purpose of assisting us in the matching of you with your best fit therapist and in the provision of counselling services.
Your information will be stored securely and archived for a minimum period of seven years.
Exceptions to Confidentiality
Confidentiality between you and Select Counsellors is waived in the following circumstances:-
- If we believe that you or anyone else are in danger of doing harm to yourself
- If we believe that you or anyone else are harming or intending to harm someone else
- If we believe that you are intending to commit a serious criminal offence
- If a court of law subpoena’s your files.
- The practitioner you are matched with will receive a copy of your Assessment interview.
- If you have undergone an Assessment the Assessment Team will have access to relevant information that is important to the process of matching you to your practitioner.
- In the field of counselling and psychology it is common practice for practitioners to consult with a Supervisor. It is possible that your case may be discussed with a Supervisor engaged by your practitioner. In this event your privacy will be respected and they will have their own Confidentiality policy.
Select Counsellors Pty Limited does not warrant the accuracy and completeness of information accessed at or through this site. We make no commitment to update the content of this site and the content of this site may at times be out of date. Subject to non-excludable rights we make no representations or warranties of any kind, either express or implied, as to the accuracy, fitness for purpose, or non-infringement of intellectual property.
Subject to any non-excludable rights, Select Counsellors Pty Limited and it’s employees and practitioners expressly disclaim all liability to any person in respect of anything and the consequences of anything done or not done by any person in whole or partial reliance on all or any part of the content or services accessed at or through this site.
Limitation of Liability
In no event will Select Counsellors or any of it’s employees be liable for any damages whatsoever arising out the use, the inability to use, or the results of using this site or any other site linked to this site, subject to any non-excludable rights you may have.
In no event will Select Counsellors be liable for any damages whatsoever arising out of the services provided to you by any practitioner we recommend to you.
If notwithstanding the provisions of these Terms you are entitlted to claim, the total amount you will be entitled to claim from us will be limited to the provision of the service again or the cost of providing the service again.
You must indemnify Select Counsellors and any contributors to our site against all claims, liabilities and expenses (including legal expenses) or losses that may be sustained arising from your breach of these Terms or otherwise in any way connected with your use of this site.
To find out more about select counsellors click on the links below:
At Select Counsellors our key priority is Finding you the One. To book an assessment click here or call on 1300 123 680 to speak in person with a Select Counsellor.