Employee Assistance Programs
Employee Assistance Programs (EAP)
In Australia, 1 in 5 people will experience a mental health issue at some stage in their lives. Mental health has a flow on effect in the workplace to levels of absenteeism (sick leave, stress leave, special carers leave) and to levels of productivity. And it’s not just the person who is suffering who is affected but also family, close friends and workmates.
What if an organisation could offer their staff the opportunity to get the help they need for their psychological, interpersonal, family and work related issues in a way that ensures the individual gets the right help from the right practitioner first time around.
Traditional EAP services are common place in most organisations and offer a counselling service for employees with a range of issues but how does the organisation know that the money they spend on their people is well spent? Numerous studies have shown that it is the strength of the alliance between client and practitioner that is the most crucial factor in the outcome of the client’s treatment. How does an organisation know if the practitioner their employee ends up with is best suited to creating such an alliance? Most EAP services match people to practitioners based on location or availability of the practitioner.
In order for treatment to be effective a number of factors need to be in place these include:
experience of the practitioner in working with a particular client’s issues
demography of the practitioner and the client e.g. age, sex, nationality, socio-economic, education
style and personality of the practitioner and the client
therapeutic models used by the practitioner
If these factors are not in place clients generally don’t make the progress they desire and worse can drop out of treatment never to return again. This can have a detrimental effect on the individual’s ability to perform at work, work relationships and their home life.
How do we match employees to practitioners?
In order to address this issue from an EAP perspective, we have developed a thorough and extensive Client Practitioner Matching (CTM) assessment process (provide a link through to “finding the right practitioner for you” page).
The CTM assessment process has two stages. Stage One is a CTM assessment interview whereby we collect the information we have determined is necessary to enable the matching process. Stage Two is the actual matching process, whereby the employee is matched with a practitioner whom, after giving consideration to many and varied factors, is believed to be the best fit for that client at that time.
Our practitioner network includes a broad range of qualified and experienced practitioners (counsellors, psychologists, psychiatrists, return to work specialists and career coaches) specialising in many different modalities and issues.
We measure the employee’s levels of distress before and after treatment and therefore have an indication of how well the individual is doing as a result of treatment.
How are we different to most EAP providers?
We provide a one stop shop for corporate employees in terms of "wellbeing". Our services include therapy for psychological issues such as depression, anxiety, stress, anger management, grief, harassment and bullying. We also provide coaching for career progression, managing conflict, work/life balance and returning to work.
We offer a boutique tailored service, matching employees with the best fit practitioner. Our service is not designed as a one size fits all service our key difference is that we take time to understand the individuals issues and match them with a practitioner who is best able to help them. In this way, we achieve better outcomes for the individual and for the organisation.
We have a well thought through website with information for employees on over 50 different mental health and wellbeing issues. The website provides detailed content on the symptoms, causes and treatments for each of the issues and can be available as an information source to employees at the touch of a button.
Our service has a large online component making it efficient and accessible to a large number of employees and saving organisations undue cost. Our employee assessments can be done online as can booking and paying for sessions. Treatment can also be done face to face, over the phone or online.
We provide a resource for understanding the impact mental health issues can have on an organisation and the wellbeing of their people. We can provide HR presentations/training on the cost of mental health (absenteeism, productivity) and what to look out for if individual has depression, anxiety, stress or other work related issues.
For more information on the types of issues we can provide help with, click on the links below:
Please email us at firstname.lastname@example.org or call us on 1300 123 680 to discuss your organisational needs and make an appointment.